Thumbs up for the DFA Consular Office in Tacloban City!
Tuesday, August 11, 2009
The orderly and swift processing/ renewal of passports in the Tacloban DFA Consular Office is a whiff of fresh air in government service in the country.
My husband and I were there yesterday for the renewal of his expiring passport. The security guard in the main entrance of the office, greeted us and asked politely why we were there. Upon learning what we needed, he directed us to the one manning the photocopier and to the photographer's studio. How convenient that one can have the documents photocopied and the ID pictures taken right then and there.
At the end of the hall, another respectful and very accomodating employee gives out the application forms, as well as answers to applicants' querries. He even has a bottle of paste for pasting the picture on the form. Not only that- he pastes it himself and staples the other pictures where they should be attached. There is no unahan or palakasan in the processing either, because a number is given to each applicant, as he comes.
No time is wasted, so everyone is able to accomplish their purpose in going there, with speed and without stress.
I credit the DFA and their consular officer assigned in Tacloban, for the able leadership and management, which is very evident on the good performance of the employees there.
Kudos, too, to the janitors/gardeners, who were diligently doing their jobs, cleaning the premises and working in the garden.
How i wish we can say the same nice things on the rest of our government offices and employees. I have so much faith on the ability, industriousness and innate goodness of all Filipinos. We need dedicated and good leaders to motivate us to do our best. But most of all, we need to be determined to do our best always, in whatever circumstance we are in.
P.S I just learned from Mr. Charlie (he's also very courteous}that the DFA Tacloban Regional Office Director is Ms. YOLANDA S. OFIANA.
CONGRATULATIONS, Ms. YOLANDA S. OFIANA !!! May your tribe increase!
